Shipping policy

Effective Date: 28th April 2025

At Pearl By Maya, we are committed to delivering your jewellery safely and efficiently. Please read our shipping policy carefully before placing an order.

 

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Custom or made-to-order pieces may require additional processing time. Estimated delivery dates will be provided at checkout or via email.

 

2. Shipping Options and Costs

We offer the following shipping methods:

• Standard Shipping: [Insert Timeframe, e.g., 5–7 business days]

• Express Shipping: [Insert Timeframe, e.g., 2–3 business days]

• International Shipping: Available to select countries.

Shipping costs are calculated at checkout based on your location and selected shipping method.

 

3. International Shipping

• International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer.

• Delivery times for international orders vary and may be delayed by customs processes.

 

4. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number.
You can track your package through the carrier’s website.

 

5. Shipping Issues

• Pearl By Maya is not responsible for delays caused by shipping carriers, weather conditions, or customs clearance.

• If your package is lost or damaged in transit, please contact us immediately at hello@pearlbymaya.com so we can assist you.