Terms of service

Effective Date: 28th April 2025

Welcome to Pearl By Maya ("we", "our", "us"). By using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

 

1. Use of Our Website

By accessing or using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

You agree to use our website for lawful purposes only. Any unauthorised use, including but not limited to misuse of our content, hacking, or scraping data, is prohibited.

 

2. Products and Availability

We strive to ensure all product descriptions, prices, and availability are accurate. However, we reserve the right to:

• Correct any errors, inaccuracies, or omissions at any time without prior notice.

• Limit or cancel orders if necessary (e.g., for quantities purchased, errors in product descriptions, or suspected fraudulent activity).

Please note that natural pearls may vary slightly in size, shape, and color. These variations are normal and reflect the unique beauty of each piece.

 

3. Orders and Payment

By placing an order, you agree that:

• All information you provide is true, complete, and accurate.

• You are authorized to use the provided payment method.

We accept major credit/debit cards and other payment options as indicated at checkout. All prices are listed in Naira & United States Dollars (USD) and inclusive or exclusive of applicable taxes, depending on your location.

 

4. Shipping and Delivery

We offer domestic and international shipping. Delivery times are estimates and not guaranteed. Pearl By Maya is not responsible for delays caused by shipping carriers, customs clearance, or other factors beyond our control.

For full details, please see our Shipping Policy.

 

5. Returns and Exchanges

We accept returns within 14 days of receipt for eligible products, provided the items are in original, unworn condition with all tags and packaging intact.

Custom orders and personalized pieces are non-refundable.

Please refer to our Return Policy for complete instructions.

 

6. Intellectual Property

All content on our website — including text, images, logos, product designs, and graphics — is the property of Pearl By Maya and protected by copyright and trademark laws.

You may not reproduce, modify, distribute, or use any content without our express written permission.

 

7. Limitation of Liability

To the fullest extent permitted by law, Pearl By Maya shall not be liable for any damages arising from:

• Use or inability to use the website or products

• Any unauthorized access to or alteration of your transmissions

• Any third-party content or links provided through our website

Our total liability for any claim shall not exceed the amount paid by you for the product purchased.

 

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of The Federal Republic of Nigeria, without regard to its conflict of law principles.

 

9. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.

 

10. Contact Us

For any questions about these Terms & Conditions, please contact us at:

Pearl By Maya
Email: hello@pearlbymaya.com
Phone: +234 808 428 0475