FAQs
Are your pearls real?
Yes! We offer only genuine pearls, including cultured freshwater and South Sea pearls. Each pearl is carefully selected for its quality and beauty.
How do I know if a pearl is real?
We guarantee the authenticity of all pearl sold in our store and website. You can also perform any test that you can find.
What materials do you use for the metal parts?
We use stainless steel, sterling silver, and 18K/14K gold-plated options - all non-tarnish, hypo-allergenic; made for long-lasting wear.
Are your pearls ethically sourced?
Yes! we work only with trusted pearl farms & suppliers who practice responsible and sustainable harvesting.
What is the difference between fresh water and south sea pearls?
Freshwater pearls are typically grown in rivers and lakes, while south sea pearls (like Akoya, Tahitian, and South Sea) are grown in oceans. South Sea pearls often have a higher luster and are generally more rare and valuable.
How should I care for my Pearls?
Pearls are delicate and should be the last thing you put on and the first thing you take off. Avoid contact with perfumes, cosmetics, and water. Wipe them gently with a soft cloth after wearing and store them in a soft pouch separately from other jewelry.
Do you offer certificates of authenticity?
Yes! All of our fine pearl jewelry comes with a Certificate of Authenticity, detailing the pearl type, size, color, and origin.
Do you ship internationally?
Yes, we ship internationally via DHL
How long will my order take to arrive?
Orders are usually processed within 2–4 business days. Delivery time depends on your location. You will receive a tracking number once your package ships.
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.
Can I request gift packaging?
Of course! Every Pearl By Maya piece comes beautifully packaged, ready for gifting. Let us know if you'd like to include a special note.